Crisis Support. Suicide Prevention.

Corporate Training

Lifeline Central West is an essential charity that has been saving lives for 40 years. We have offices in Bathurst, Orange & Dubbo and we are on the frontline of the national suicide emergency. We believe that suicide is preventable and by providing immediate, caring, and non-judgemental support we can make a difference.

Programs such as ASIST and Mental Health First Aid equip everyday people and professionals to help those at risk. Our other workshops compliment our aim to strengthen community & enhance support and wellbeing.

Workshops are available to individuals, frontline workers and corporate clients and are designed to equip people in specific roles or enhance everyday life experience.

Our passionate trainers are trained in areas such as prevention, counselling, mental health first aid, crisis support, drug and alcohol work and front line management.


  • Very eye opening, educational and engaging

    Cameron – Accidental Counsellor Course – October 2021
  • I thoroughly enjoyed this course. It made me think of things I hadn’t previously considered, particularly around suicide awareness and the difference between sympathy and empathy.

    Hana – Accidental Counsellor Course – October 2021
  • I would highly recommend that every parent do the Accidental Counsellor Workshop.  I found it practical and useful and empowering to know what to do and how to help.

    Ellen – parent
  • I’m so glad I went to the Accidental Counsellor course. I picked up some really great tips on just listening and being with people who may be in need of someone to do just that. The instructors were so knowledgeable and helpful. Go if you get the chance.

    Lynda – teacher
  • DV Alert was the best two days. I knew a bit about domestic violence but this course was great. I knew nothing about technology facilitated abuse, wow it is scary. I feel better equipped to support my clients now and the networking was great.

  • I did the Accidental Counsellor workshop a few years back now and I use it every single day at the shop. I’d highly recommend it.

    Richard – Op Shop Manager
  • Mental Health Chat was exactly what the doctor ordered. It helped start the conversation with these blokes about depression and suicide. Life’s tough on the land, but we need to know it’s OK to talk about it.

    Ian – Ruralco
  • Since implementing the Motivational Interviewing techniques into my workplace, I am seeing a higher level of engagement and disclosure from my clients. I am experiencing more positive interactions with my clients which is allowing me to make more appropriate refferals.

    Sarah – DV Worker
  • ASIST opened my eyes and has helped me time and time again in my job with teenaged girls.

    Sandy – Teacher


Yamayamarra Accidental Counsellor

Assisting Aboriginal and Torres Strait Islander peoples experiencing difficult situations or a crisis, by understanding more about their culture and beliefs.

The Lifeline Central West Yamayamarra Accidental Counsellor course equips participants with the essential skills and structure to:
Recognise when a person is in crisis.
Respond in an appropriate and compassionate manner.
Refer the person to a suitable service.

Accidental Counsellor – Nepean Blue Mountains area

NOTE: To qualify for this workshop you must reside, or work, within the Nepean Blue Mountains region.

Total Course Duration:
5-hour face to face learning Structure delivered by Lifeline Trainers


Accidental Counsellor

4 hours of interactive group learning (Face to face or virtual format and can be extended to a full day)

Have you ever found yourself supporting a friend, family member, colleague or even a stranger who is experiencing distress or a crisis, and you aren’t sure what to say? Our Accidental Counsellor workshop equips participants with the skills and knowledge to respond appropriately in these situations.

Learning how to ‘Recognise, Respond and Refer’ helps program participants build their confidence to support people who are experiencing distress or a crisis, whatever it may be. Participants will learn effective communication skills, ask directly about thoughts of suicide and respond safely, whatever the answer. It defines the role of an “Accidental Counsellor” and includes a self care module to ensure their own well being.

The program is 4 hours of interactive group learning in a face to face or virtual format and can be extended to a full day. The program material is accessible and practical and has no requirements for pre-existing skills or knowledge. Our experienced facilitators create a safe and effective learning environment. We can tailor the program to suit your workplace or community needs.

Diversity & Inclusion

2 Hour Workshop & 4 Hour Workshops (Min 8 - Max 20)

Diversity and Inclusion is understanding that each individual is unique, and recognising our individual differences. These can be along the dimensions of race, ethnicity, gender, sexual orientation, socio-economic status, age, physical abilities, religious beliefs, political beliefs, or other ideologies.

This workshop is about empowering people to respect and appreciate what makes them and others different by exploring differences in a safe, positive and nurturing environment.

In the course participants will explore topics including;

*Why is it important to understand diversity and inclusion

*How the way we behave and communicate can enable inclusiveness

*Unconscious bias and the way behaviours manifest

*Relevant case studies

Communication Skills

2 Hour Workshop (Min 8 - Max 20)

Are you looking to improve your communication skills and improve outcomes for your clients? During this workshop, you will learn how to work more collaboratively with your clients, from a Strengths Based and Empowerment approach.

You will also learn different communication skills, including how to structure your questioning to elicit responses from your clients that help facilitate change.

On completion of this module participants will be able to:

*Learn how to empower your clients

*Work from a strengths based perspective

*Be able to listen more effectively (actively)

*Enhance communication, beyond the basics including reflection of meaning and content

*Structure your questions more effectively, to be able to help clients move forward and have less resistance from your clients

Non-Suicidal Self-Injury Workshop

2 Hour Workshop (Min 8 - Max 20)

There is much stigma and myth surrounding self-injury (self-harming) and it is more common than you think. Would you like the sills to recognise and know how to respond appropriately to someone who is self-harming?

People define self-harm in lots of different ways. Usually self-harm is defined as someone deliberately hurting themselves without wanting to die. It is behaviour that is used to cope with difficult or painful feelings. There are many factors which contribute to a person self-harming.

The workshop will teach participants to listen without judgement, and encourage to seek help.

The Professional Worker

2 Hour Workshop (Min 8 - Max 20)

This workshop will help workers gain an understanding of how our values, attitudes and beliefs impact on our own professional practice and influence how we respond to clients. You will also learn about the importance of reflective practice and role boundaries for yourself and your clients.

During this workshop you will learn:

*How your attitudes, values and beliefs are shaped

*How your attitudes, values and beliefs impact the helping process

*Uncover your own unconscious biases

*Importance of self-reflection

*how to reflect on your own practice

*Importance of role boundaries

Get a new perspective on your practice.

Workplace Resilience

2 Hour Workshop & 4 Hour Workshops (Min 8 - Max 20)

Workplace Resilience Training supports your staff/colleagues to identify, manage and bounce back from challenges in the work place through increased self-awareness and personal empowerment. Employees learn how to self-manage their well-being resulting in a more cohesive and engaged workplace.

Resilience is our ability to adapt and bounce back from threats or adversity. During the workshop participants will:

*Understand common psychosocial stressors which impact on wellbeing in the workforce

*Learn how to recognise indicators for stress

*Develop practical skills to build resilience into daily life



Half-day Workshop (Min 8 - Max 20)

safeTALK is a half-day alertness workshop that prepares anyone over the age of 15, regardless of prior experience or training, to become a suicide- alert helper. Most people with thoughts of suicide don’t truly want to die but are struggling with pain in their lives. Through their words and actions, they invite help to stay alive. safeTALK trained helpers can recognise these invitations and take action by connecting them with life-saving intervention resources, such as caregivers trained in ASIST.

Participants at the workshop can expect:

*Presentations and learning aids

*The simple yet effective TALK steps; Tell, Ask, Listen, and Keepsafe

*Hands-on skills practice and development

Working with Aggressive Behaviours

2 Hour Workshop (Min 8 - Max 20)

If a client becomes violent or aggressive and is threatening to you, do you know how to respond? This workshop will teach you how to de-escalate clients and how to respond effectively to reduce the occurrence of aggressiveness in your clients. You will also learn how to teach your clients assertive communication skills.

If you might have to work with a range of challenging behaviours then this course could be for you! Many situations can be diffused if you have the knowledge, skills and confidence to respond appropriately.

Responding to Crisis

2hr workshop (Min 8 - Max 20)

What is a crisis? A crisis looks different to everyone. This workshop will give you the skills to recognise the signs someone may be experiencing a crisis and how to respond appropriately.

Many types of crisis can occur for individuals including financial, medical, mental health, legal etc.

This workshop will equip participants with skills to identify, and use the appropriate strategies to provide support for the person in crisis.

ASIST – Applied Suicide Intervention Skills Training

2-day workshop (Min 8 - Max 20)

Virtually anyone aged 16 or over, regardless of prior experience or training, can become and ASIST-trained caregiver. Developed in 1983 and regularly updated to reflect improvements in knowledge and practice, ASIST is the world’s leading suicide intervention workshop. During the two-day interactive session, participants learn to intervene and help prevent the immediate risk of suicide.

Over 1,000,000 people have taken the workshop, and studies have proven that the ASIST method helps reduce suicidal feelings for those at risk.

Participants in the workshop can expect:


*A scientifically proven intervention model

*Group discussions

*Skills practice and development

*A balance of challenge and safety

DV-alert Awareness Sessions

2hr (Min 20) and 1 day workshops (Min 15)

DV-alert Awareness sessions are interactive presentations where individuals and groups have an opportunity to talk with each other  about the issue of domestic and family violence, the impact they see it having on clients or community and strategies they can implement to make a difference.

Participants will learn how to:

RECOGNISE the sign of domestic and family violence

RESPOND with appropriate care

REFER effectively to support services

For more information please refer to

DV-alert is funded by the Department of Social Services

Crisis Supporter Workplace Training

194 hours training

Training to become an accredited Lifeline Crisis Supporter includes:

  • Paying a contribution to the cost of training
  • Undertaking the National CS Workplace Training delivered in a combination of e-learning and face-to-face modes
  • Being invited to complete a Student Placement (minimum 16 hours)
  • Being invited to complete 92 hours as a Probationary Telephone Volunteer, and
  • Participating in regular supervision and ongoing professional development

Click here for more information.

DV-Alert Training – General, Indigenous, Multicultural and Disability Streams

2-day workshop (Min 20)

Learn how to recognise the signs of domestic and family violence (DFV), how to respond to someone experiencing DFV and what best practice methods should be used to refer people to the most appropriate support service. To be eligible to attend a free workshop, participants must work or volunteer in the health, allied health, community, higher education or childcare in a frontline capacity supporting the general community.

Participants will learn how to:

RECOGNISE the signs of domestic and family violence

RESPOND with appropriate care

REFER effectively to support services

If you need help with the cost of travel, accommodation and staff backfill (up to $400) to attend a DV-alert workshop, there is support available. For more information please visit

This workshop can be delivered as a fee for service to corporate clients or funded if eligibility criteria is met.

Complex Forms of Violence and Men Who Use Violence are also additional 1 day workshops available for those that have successfully completed the 2day workshop of any stream.

DV-alert is funded by the Department of Social Services


Mental Health Chat

2 Hour Workshop & 4 Hour Workshops (Min 8 - Max 20)

This workshop will cover common myths and statistics about Mental Health in Australia. It will cover how to recognise the signs and symptoms of common mental health conditions and how to respond appropriately to someone experiencing mental illness.

Mental Health Chats will help participants to start the conversations about mental health conditions.

For some participants it has enabled them to talk about issues that they often find difficult.

Talking about mental health can help to lift the stigma and could make a difference to someone’s well-being.

Mental Health First Aid to Support the Suicidal Person

4-hour workshop (Min 8 - Max 20)

This new course has been developed from “Suicidal Thoughts and Behaviours: First Aid Guidelines”. Curriculum is evidence based with the input from both researchers, mental health professionals and consumer advocates. Any interested adult can attend; however, it is not recommended for people recently bereaved by suicide.

At the end of this course participants will be equipped with the skills and knowledge to safely have a conversation with a suicidal person.

This course will cover:

*How to identify warning signs of suicide

*How to confidently support a person in crisis

*How to have a conversation with someone experiencing suicidal thoughts and behaviours


Standard Mental Health First Aid

2 Day Workshop or 4 x 3hr Sessions (Min 8 - Max 20)

Participants will learn the sign and symptoms of mental health problems, where and how to get help and what sort of help has been shown to be effective.

The SMHFA course teaches you to provide initial support to adults who are experiencing depression, anxiety problems, psychosis and substance abuse problems.

Participants will receive the SMHFA Manual and are eligible to complete an online Accreditation Assessment to become an accredited Mental Health First Aider, valid for 3 years.

Any interested adult can attend and there are no prerequisites for the 12-hour course.

Motivational Interviewing (MI)

2-day Workshop (Min 12 - Max 20)

Motivational Interviewing (MI)  is a goal-oriented, client-centred counselling style for eliciting behaviour change by helping clients to explore and resolve ambivalence.

The main idea of MI is to purposefully create a conversation around change, without attempting to convince the person of the need to change or instructing them about how to change. Learn how to engage your clients through MI.

This Workshop is suitable for workers in the community services industry including Drug & Alcohol, Mental Health, Domestic and Family Violence, Gambling & Community Corrections and focuses on scenario-based examples of how to utilise MI techniques to understand and assess a persons motivation to change.

On completion of this module participants will be able to:

*Define motivational interviewing and identify its underlying principles

*Identify the communication skills required for successful motivational interviewing

*Recognise change talk

*Gain an understanding of how to assess a client’s motivation to change and help them move forward

*Helping clients explore ambivalence

*Recognise the skills required to assist clients to participate in the goal setting process

Understanding Substance Misuse & Minimising Harm

1-day or 2-day workshops or 4hr option (Min 8 - Max 20)

A substance can be anything that is ingested to produce  a high, alter one’s senses, or otherwise affect mood, perception or consciousness.

The 4hr option is suitable for workers in the Community Services Industry who work with people who abuse substances. Substance abuse may not be the primary reason for initial contact with your service. Learn how to identify the 2 categories of drugs and how to engage clients in harm minimising techniques.

The 1 and 2 day options are interactive, and cover in more detail how to respond, which includes the communication module.

Topics covered:

*Categories of drugs and their effects

*Reducing the harm caused by substance misuse

*Harm minimisation activities

*Treatment options

*Talking to clients about their substance misuse

Trauma Informed Care

1-day & 2-day workshops (Min 8 - Max 20)

Trauma Informed Care is a strengths-based framework grounded in an understanding and responsiveness to the impact of trauma, that emphasises physical, psychological, & emotional safety for both workers and clients. The workshop creates opportunities for workers to learn how to work with clients to rebuild a sense of self-worth, control and empowerment. Trauma Informed Care Practice recognises and acknowledges trauma and its prevalence.

If you work in a community-based setting with people who have experienced trauma, this workshop will provide a framework for understanding, responding, and aiding recovery. Trauma experiences are common and the effects can be profound. You will also learn communication skills to help your clients:

*Strengths Based Perspective

*Build resilience


*Learn skills such as powerful questions, reflecting, summarising to help your client move forward and make positive change