If life is in danger
Call 000

Managing Challenging Interactions

If a client becomes violent or aggressive and is threatening to you, do you know how to respond? This workshop will teach you how to de-escalate clients and how to respond effectively to reduce the occurrence of aggressiveness in your clients. You will also learn how to teach your clients assertive communication skills.

If you might have to work with a range of challenging behaviours then this course could be for you! Many situations can be diffused if you have the knowledge, skills and confidence to respond appropriately.