Accidental Counsellor

The Lifeline Accidental Counsellor course equips participants with the essential skills and structure to:
Recognise when a person is in crisis.
Respond in an appropriate and compassionate manner.
Refer the person to a suitable service.
Have you ever found yourself supporting a customer, client, friend, family member, colleague or even
a stranger who is experiencing distress or a crisis, and you aren’t sure what to say? Our Accidental
Counsellor workshop equips participants with the skills and knowledge to respond appropriately in
these situations.
Learning how to ‘Recognise, Respond and Refer’ helps participants build their confidence to support
someone in distress or experiencing a crisis. Participants will learn effective communication skills, ask
directly about thoughts of suicide and respond safely, whatever the answer. It defines the role of an
“Accidental Counsellor” and includes a self-care module to ensure their own wellbeing.
This Face to face workshop is delivered by Lifeline Trainers. It is open to people working or residing in
the Blue Mountains area. No pre-existing skills or knowledge are required. (age 16+)

DATE: Thursday 9th March 2023
TIME: 10:00am to 3:00pm (lunch and morning tea supplied)
VENUE: Level 3, 2-6 Station Street, Penrith

This activity is supported by Nepean Blue Mountains Primary Health Network (NBMPHN), as part of the Australian
Government’s response to the 2019/20 bushfires. Wentworth Healthcare is the provider of NBMPHN.