Every 30 seconds, a person in Australia reaches out to Lifeline for help. We exist so that no person in Australia has to face their darkest moments alone. By becoming a Crisis Supporter, you can offer hope to those in their darkest moments. 

Lifeline provides all Australians experiencing a personal crisis with access to online, phone and face-to-face crisis support and suicide prevention services. Our Crisis Supporters are highly trained and provide support to those who need it at a time they need it.

We answer around 3000 calls every day from Australians needing crisis support and suicide prevention services, and we rely on volunteers of all ages and backgrounds to donate their time to answering the calls.

Lifeline puts its volunteers through specialised training in order to be fully equipped to effectively respond to people in various circumstances.

What will you get out of volunteering with us?

CONNECT –
Accredited training will help boost your career opportunities.
Belong to the Lifeline community and making new friends.

GROW –
Improve your communication and develop practical crisis support skills.
Experience personal & professional growth.

GIVE BACK –
Give back to the community. Save a life and change your own.
Know that by volunteering you really are making a difference.

What do you need to become a Crisis Supporter?

A Lifeline Training Course is the first step on the Crisis Supporter Worker Training Pathway. Over the course of 12 months, you will be supported through your initial training, your student placement and internship to become a fully accredited Lifeline Crisis Supporter, attaining the qualification CHCSS00113 Crisis Support Skill Set.

For more info:

Crisis Supporter Worker Pre Enrolment Course Information Booklet
Lifeline Australia RTO Compliance Manual

Lifeline Australia is a Registered Training Organisation (RTO88036).

If you would like to register your interest and find out more about becoming a Telephone Crisis Supporter, please submit this form and we’ll get back to you promptly.