Crisis Support. Suicide Prevention.

Telephone Crisis Support Training

Are you interested in becoming a qualified Crisis Supporter for Lifeline?

Lifeline provides all Australians experiencing a personal crisis with access to online, phone and face-to-face crisis support and suicide prevention services. Our Crisis Supporters are highly trained and provide support to those who need it at a time they need it.

We answer around 1800 calls every day from Australians needing crisis support and suicide prevention services, and we rely on volunteers of all ages and backgrounds to donate their time to answering the calls.

Lifeline puts its volunteers through specialised training in order to be fully equipped to effectively respond to people in various circumstances.

Steps to becoming a Crisis Supporter:

  • CS Application Form
  • Police check consent form
  • Attend a face-to-face interview with our trainers Note: be prepared to have questions asked about your mental health, life experience, motivations for wanting to be a crisis supporter etc. Not all will pass on to the next stage.
  • Complete our Lifeline Crisis Supporter Workplace Training Pathway – 172 hours total over 12 months to reach accreditation.
  • CHCSS00113 Crisis Support Skill Set: CHCCCS003 Increase the Safety of Individuals at Risk of Suicide, CHCCCS019 Recognise and Respond to Crisis Situations CHCCCS028 Provide Client Centred Support to People in Crisis. ASIST (Applied Suicide Intervention Skills Training) 2-day workshop Mental Health First Aid 2-day workshop

If you would like to register for our Telephone Crisis Supporter Training, click here.